Privacy Policy

1. Introduction

Persatuan Hak Masyarakat Malaysia (PHMM) is committed to protecting the privacy and personal data of all individuals who interact with our services, website, mobile applications (Android & iOS), and offices. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By registering with PHMM, attending an appointment, or using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal data:

• Identity data — full name, date of birth, MyKad number
• Contact data — phone number, email address, home address
• Case data — financial details, loan information, documents provided
• Communication data — calls, WhatsApp, email, consultation notes
• Technical data — IP address, browser type, website usage
• Payment data — payment confirmations (no bank/card storage)

3. How We Use Your Information

Your data is used strictly for lawful purposes:

• Managing and processing your case
• Providing updates via email, SMS, or WhatsApp
• Scheduling appointments
• Negotiating with creditors or authorities on your behalf
• Meeting legal and regulatory obligations
• Improving services and operations

Note: We do not use your data for marketing without your consent.

4. How We Share Your Information

We maintain strict confidentiality and do not sell your data. Sharing occurs only when necessary:

• With involved third parties (creditors, authorities) with your knowledge
• With legal advisors and consultants assisting your case
• When required by Malaysian law or authorities
• With trusted service providers under confidentiality agreements

5. Data Retention

We retain data as required:

• Active cases — throughout the case duration
• Closed cases — minimum 7 years for compliance
• Website data — up to 12 months

After this period, data is securely deleted or anonymised.

6. Data Security

We implement security measures including:

• Restricted access to authorised PHMM staff only
• Secure storage of physical and digital records
• Password-protected systems
• Staff training on data protection responsibilities

7. Your Rights

Under Malaysia's PDPA, you have the right to:

• Access your personal data
• Correct inaccurate information
• Withdraw consent where applicable
• Request restriction of data processing
• Lodge complaints with authorities

To exercise your rights, please contact us using the details below.

8. Cookies and Website Usage

Our website may use cookies and analytics tools to understand visitor behaviour. These collect anonymised data such as pages visited and time spent. No personal data is collected without your consent.

9. Children's Privacy

PHMM services are intended for adults. We do not knowingly collect data from individuals under 18 without verified parental or guardian consent. If such data is identified, it will be removed.

10. Changes to This Policy

PHMM may update this Privacy Policy from time to time. Changes will be published on our website. Continued use of services indicates acceptance of updates.

11. Contact Us

Email: aduan.phmm@gmail.com
Phone: +6(011)-5907 3549
Hours: Monday – Friday, 10:00 AM – 6:00 PM

Address:
No 43-2 Blok A, Plaza KLTS, Jalan Gombak,
Kampung Kuantan, 53000 Kuala Lumpur,
Federal Territory of Kuala Lumpur, Malaysia